Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at lynnekiel@gmail.com.  

You can always contact us for any return   lynnekiel@gmail.com. We can talk in person call my personal studio (long distance charges may apply) 613-808-8099

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned like custom products (such as special orders or personalized items),  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards. 

EXCHANGE

All my items are handmade individually which may result in slight variations for the listed photos. I am happy to exchange or make a new special order to your personal specifications. Please contact me with any questions or concerns lynnekiel@gmail.com.